Section

Troubleshooting

Fixes for the questions support gets most.

A link shows as blocked Why links to LinkedIn, Facebook and other sites show as blocked, why that never lowers your score, and how to check them or keep them out of scans. 2 min read
My scan found only one page A scan that stops at one page usually misses a sitemap, meets a robots.txt rule or a firewall, or merges pages that differ only by URL parameters. 3 min read
The weekly scan did not run Check the switch, your plan and your Pro slots when a Monday scan is missing, and learn why a scan can run without sending you an alert mail. 2 min read
I did not get the login code Find a missing login code email, get a fresh code, or log in with Google instead. Most codes land in spam or wait behind a typo in the address. 2 min read
An uptime alert looks wrong The site loads but the monitor says down, an alert came late, or one arrived during planned work. Find the cause and fix the monitor. 3 min read
Frequently asked questions Short answers to the ten questions support hears most, from one-page scans and blocked links to login codes, cancelling and deleting your account. 3 min read