Broken Link CheckerSupport answers every message within one business day, on all plans, Free included. By the end of this page you will have sent a message that we can answer in one reply.
Send a message
- Open the contact page.
- Fill in Name and Email. Use the email address of your account if you have one.
- Add your site in Your website (optional).
- Pick a Topic: Support, Sales, Partnership, Remove my site from scanning or Other.
- Describe the problem in Message and click SEND MESSAGE →.
The page confirms with "Thanks, your message is on its way." You can also email support@brokenlinkchecker.io directly.
What to include
The more of these you send, the faster we can answer:
- The domain you scanned or added as a project.
- The report link from your browser's address bar, if the question is about a scan.
- Your account email, if it differs from the address you write from.
- Your plan: Free, Pro Personal, Pro Business or Pro Agency.
- What you did and what you saw. Copy any error message word for word.
- A screenshot, if the problem is visual. The form takes text only, so email the screenshot or mention it and we will ask.
Questions about the WordPress plugin
Add two version numbers to your message:
- The plugin version. Go to Plugins in wp-admin and find Check for Broken Links. The version shows in the line under its description.
- The WordPress version. It shows at the bottom right of every wp-admin page.
Questions about the Chrome extension
Add the extension version. Right-click the extension icon in Chrome and click Options. The version shows next to the name at the top of the options page.
Remove your site from scanning
Pick the topic Remove my site from scanning and name the domain in your message.